r989 Privacy Policy

Full Privacy Policy

This Privacy Policy ("Policy") describes how r989 ("the Platform", "we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "your") who register for and use the r989 online gaming and sports betting platform at r989.app.

By creating an account and using r989, you agree to the data practices described in this Policy. If you do not agree with any part of this Policy, please do not use the platform. This Policy should be read alongside the r989 Terms and Conditions.

1 Information We Collect

r989 collects personal information when you register, use the platform, make transactions or contact support. The categories of information we collect are as follows:

r989 does not collect sensitive personal information beyond what is listed above. We do not collect biometric data, health information or political views. CNIC information is collected solely for identity and withdrawal verification purposes.

2 How We Use Your Information

The information r989 collects is used for the following purposes:

• Account operation: To create and maintain your r989 account, authenticate your login, process deposits and withdrawals, and deliver the services you have requested.
• Identity verification: To verify your identity before processing your first withdrawal, as required for fraud prevention and account security. CNIC verification is a one-time process for most users.
• Transaction processing: To record and process all financial transactions on your account, including deposits via JazzCash, Easypaisa, Raast and other supported PKR payment methods.
• Security and fraud prevention: To detect unusual account activity, protect against unauthorised access, and investigate any suspected misuse of the platform.
• Platform improvement: To understand how Pakistani users interact with different sections of r989 — Casino, Live Dealer, Fish Games, Sports Betting — and improve those sections accordingly.
• Customer support: To respond to your queries, resolve account issues and provide assistance with deposits, withdrawals or game-related questions.
• Responsible gaming: To identify patterns of account behaviour that may indicate a player is experiencing difficulties managing their gaming activity, and to proactively offer support tools.
• Legal compliance: To retain records as required by applicable law and to respond to lawful requests from regulatory or law enforcement authorities.

3 Legal Basis for Processing

r989 processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil the obligations set out in the r989 Terms and Conditions — specifically, to operate your account and process transactions.
• Legitimate interests: r989 has a legitimate interest in maintaining platform security, preventing fraud and improving the user experience for Pakistani players.
• Legal obligation: Certain data must be retained to comply with applicable financial record-keeping and anti-fraud requirements.
• Consent: Where r989 sends promotional communications, this is based on your consent at the time of registration, which you can withdraw at any time.

4 Data Sharing and Third Parties

r989 does not sell, trade or rent your personal data. In limited circumstances, your data may be shared with the following categories of parties:

• Payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider receives only the transaction reference data necessary to process the payment. r989 does not share your full account profile with payment processors.
• Game providers: When you play a game in the Casino, Live Casino or Fish Games section, the game provider's software processes your in-game activity. Game providers are contractually bound to handle this data in accordance with data protection standards.
• Security and fraud prevention services: r989 may use third-party services to detect fraudulent activity, verify identity documents or screen for risk patterns. These services process data under strict confidentiality obligations.
• Legal authorities: r989 will disclose personal data if required to do so by a valid legal order, court direction or law enforcement request. We will notify affected users where legally permitted to do so.

All third parties with whom r989 shares data are contractually required to protect that data in line with applicable standards and to use it only for the specific purpose for which it was shared.

5 Cookies and Tracking

r989 uses cookies — small data files stored on your device — to make the platform function correctly. The cookies r989 uses fall into the following categories:

• Essential cookies: Required for the platform to operate. These include session cookies that keep you logged in during your visit and security tokens that protect your account. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and last-visited sections of the platform.
• Analytics cookies: Help r989 understand aggregate usage patterns — for example, which sections of the platform are most used by Pakistani players, and how long sessions typically last. These cookies collect data in anonymised or aggregated form.

r989 does not place third-party advertising or tracking cookies on your device. You can manage cookie settings through your browser settings at any time, though disabling essential cookies will affect your ability to log in and use the platform.

6 Data Storage and Security

r989 takes data security seriously. The following measures are in place to protect your personal information:

• SSL/TLS encryption across all data transmitted between your device and the r989 platform.
• Encrypted storage for sensitive data including payment references and identity documents.
• Access controls ensuring that personal data is only accessible to r989 staff who need it to perform their job functions.
• Regular security reviews to identify and address potential vulnerabilities in the platform infrastructure.

No data security system is entirely without risk. If r989 becomes aware of a data breach that affects your personal information, we will notify affected users as quickly as practicable and take steps to contain the breach and prevent recurrence.

Your account password is your first line of defence. r989 strongly recommends using a unique, strong password for your account and not sharing it with anyone. r989 staff will never ask for your password.

7 Data Retention

r989 retains your personal data for as long as your account remains active and for a reasonable period following account closure. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for up to five years following account closure, to comply with anti-fraud and financial record requirements.
• Transaction records: Retained for up to seven years in line with standard financial record-keeping practices.
• Support communications: Retained for up to three years following the resolution of the relevant query.
• Analytics and usage data: Retained in anonymised form indefinitely for platform improvement purposes.

When data is no longer required and there is no legal basis for retention, it is securely deleted from r989 systems.

8 Your Rights Over Your Data

As an r989 user, you have the following rights with respect to your personal information:

• Access: You can request a copy of the personal data r989 holds about you.
• Correction: If any information on your account is inaccurate, you can request that it be corrected. Some fields require re-verification after changes.
• Deletion: You can request that your personal data be deleted. Where r989 has a legal obligation to retain data, we will retain only what is required and delete the rest.
• Restriction: In certain circumstances, you can ask r989 to stop actively processing your data while retaining it.
• Portability: You can request a copy of your account data in a structured, commonly used format.
• Withdrawal of consent: Where processing is based on your consent — such as for promotional communications — you can withdraw that consent at any time. This will not affect processing that took place before withdrawal.

To exercise any of these rights, contact the r989 support team with your request. We aim to respond to all data rights requests within 30 days. Requests that are complex or numerous may take longer, and we will notify you if an extension is needed.

9 Marketing Communications

r989 may from time to time send you promotional communications about bonuses, offers, PSL season promotions or new platform features. These communications are sent only where you have not opted out of receiving them.

You can unsubscribe from marketing communications at any time by contacting r989 support or by using the unsubscribe option included in any promotional email. Opting out of marketing does not affect your ability to receive account-related notifications such as deposit confirmations, withdrawal updates or security alerts.

10 Children's Privacy

r989 is strictly for adults aged 18 and above. The platform does not knowingly collect personal information from anyone under the age of 18. If r989 discovers that an account has been registered by a minor, the account will be closed immediately, all activity will be reviewed and any deposited balance will be returned to the verified payment method.

If you believe a minor has registered on r989, please contact the support team immediately.

11 Changes to This Policy

r989 may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. For material changes, r989 will notify active account holders through a platform notification or email where possible.

Continued use of r989 following the posting of updated Policy terms constitutes your acceptance of those changes. We encourage you to check this page periodically.

12 Contact for Privacy Queries

If you have any questions, concerns or requests regarding this Privacy Policy or the way r989 handles your personal data, please contact the r989 support team. The support team is available to assist Pakistani players with privacy, account and data queries. You can also review the related policies linked in the footer — including the Terms and Conditions, Responsible Gaming guide and FAQ.